Sunrans swim spa warranty

                                       We provide best after-sale service for our customers.

                       You can enjoy the warranty for  2 to 5 years according to different parts.

For the US Acrylic shell, we provide 5 years warranty since from  the swim spa was sent out from our factory

                             For the heater, pumps and other parts,  we provide 2 years warranty

                  Durying the warrany, if you find any question, just feel free to let me know.

Step for yor reference:

                     1, Tell us the order number

                2, Send us the problem photos to our service email account

           3, We will reply you with in 12 hours when we received your email

     4, If in the warranty, we will give the solutions with in 24 hours

5, Send you the New parts with in 3 days

Sunrans  large outdoor swim spa with high quality guarante
     Certificate:CE,ROHS,ISO9001,CCC,KC,SAA,GMC
     BV and SGS inspect our factory every year!High quality,best production line.

 About the packing for the swim spa
1.Firstly,use film to cover the surface of the swim spa
2.Secondly,make EPE wrap up swim spa
3.Thirdly,use foam to protect the frame
4.Then,use carton.
5.At last,wooden crate could make sure safety enough for the sea transport


About the freight you may need to know
If you have your own forwarder in China, that' good.

If not, we can help you arrange the shipping. But We need the detail information to consult the freight for you from the forwarder:
1. Tell us the model number you like, so we can know the size
2. Provide the quantity you need, so we can know the total CBM
3. Provide the port name nearest to your house, so w e can tell the freight according to destination
Thanks in advance for the above information you provided. The freight will provide according to different place with different quantity. Hope you will know that we will try my best to be your service and quota the best freight for you for your swim spa.

Our service  
1.Your inquiry related to our swim spa will be replied within 24 hours.
2.Well-trained & experienced staff are to answer all your inquiries in English of course.
3.Working time: 8:30am - 6:00pm, Monday to Friday (UTC+8).
4.OEM & ODM projects are highly welcomed. We have strong R&D team here to help.
5.Your business relationship with us will be confidential to any third party.
6.Good after-sale service offered for swim spa, please get back if you got question

Attention
Trade terms: FOB for the FCL, EXW for the swim spa
Payment terms: 30% down payment, the balance 70% before shipment
Delivery time: with in 18 days after down payment
Shipping method: ocean freight
Warranty: 12 month
After-sale service: your inquiry and emails will be replied with you 24 hours

Sunrans provide many different kinds of  PRODUTCS.

        swim spa , outdoor spa, swimming pools,Saunas, indoor massage bathtub

                                                      for your reference,

                                              Any needs, just let me know.

               The detail CATALOGUE and PRICE LIST will be sent you SOON.