Common question
1. Whether free sample can be provided?
Answer: We can provide a free sample for the parts with cost less than 100 dollars, and we will ask for some expenditure for the extra part.
 
2. Whether the quality of materials used in processing can be guaranteed?
Answer: The Japanese materials in our company are purchased from ,Japan's first level agent in China. Swedish materials are purchased from China ASSAS and Germany materials are purchased from Shanghai Xinchang with material certificate provided by the first level agent in shipment. Our company believes in the management philosophy of "integrity first"
 
3. How long is your delivery cycle? What method is used for delivery? Whether the good safety during transportation can be ensured?
Answer: The delivery cycle is generally 7~8 working days, with specific condition depending on processing difficulty.
If the workpiece is particularly urgent for you, we arrange urgent order and try to solve problems .for you during the shortest lead time. We would usually use Shunfeng in domestic China and DHL for international in delivery. The overseas clients can usually get the goods at the second day after shipment. If there occurs damage or missing, we will be responsible. In fact DHL's service is the best and we basically do not need to worry about it.
 
4. What about payment terms? Can you accept cash on delivery?
Answer: For the first order released, we would accept 50% to be paid after order placement and the balance 50% to be paid after acceptance inspection and delivery. We are actually adopting a payment term of COD or TT 30 days for those premium customers with long-term cooperation and good monthly processing volume
 
5. How to deal with the parts received when they are found to be in poor quality?
Answer: Please rest assured that all our products are QC inspected and accepted with inspection report before delivery and generally there will no non-conformance; in case of non-conformance, we will have them reworked or repaired at the first time with , the resulting transportation costs borne by our company.

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Contact Yize Mould
Dongguan YIZE MOULD Co.,LTD
Core pins and sleeves Address: Hexing Road No.122, South Shatou District, Chang'an Town, Dongguan City, Guangdong Province