1. Warranty: 12 months ( from the customer receive the product ) 
2. Within the warranty time, damages caused by Non-human factors, including: 
     Camera has no image or camera led doesn't work
     Monitor has no image or the image not clear or no signal
     DVR buttons broken or no recording 
 All the circuit and technique problems of our equipments we promise that we take full responsibility.
3. Within the warranty time, damages caused by artificial factors including:
      Monitor broken by no protection.
      Cable broken by less than 90 degree bending
      Four Needles on the back of camera head broken
     In these situations, customers are responsible for all duties, 
     Customers need to pay all repair material cost and shipping cost  
Remarks: 
1) Once customers find the problem, firstly please take some photos and then send to us by email.
2) After our technicians checking the photos, 
   Firstly, we supply:
  machine drawings , cording diagrams, spare parts and technique help
  But in some situation, if the problem can't be solved by customers themselves, customers can send damaged parts back to us.( Cost depends on artificial or non-human factors)
3) Notice: we don't accept freight at destination in any situation.