If you have new requirements, please contact theTechnical Section,Senior engineer to provide you with the most authoritative product testing scheme

Q1:Is your company a trading one or a factory?
A1:Our Factory produces goods directly. We have  focused on the development  and manufacturing of  physical and environmental testing equipments for 18 years,besides,we have export experience of six years.
 
Q2:What about the quality of services and products?
A2:Berore shipping and delivering the goods,each product must be tested and tested for 100%.
Products using  training: we would provide a training video of each product in order to show you how to install and operate.
All products meet the standsrds of  ISO, ASTM, AATCC, BS, EN, DIN, JIS, GB and other requirements. Q3:how long is the delivery time? A3:Usually about 15 to 25 days.If we have stock, we can arrange the shipment within 3 days.
Kindly note that our producing and delivery time depend on specific item and the number of it.
Except for the special customization.
Q4:Distance transportation, the packaging is strong enough?
A4:Packing: the first layer uses bubble film,and the second layer uses vacuum Film.We take away the air so as to make a vacuum environment after Packing,which can avoid the problem of rust on the rough sea,and the Outer packing using standard wooden cases.
 
Q5: What is the mode of payment?
A5:Generally we use telegraphic transfer,inculding 50% deposit and 50% before shipment.Other payment methods can be negotiated.


Q6:how warranties and after-sales services?
A6:Our products have 18-month warranty.
Life-long Free technical support, be video through email.Besides, we can help you to repair your problem controller, even it's not from our factory Produce.
What you need to do is to send us the controller.
Outside the warranty period, professional after-sales service team will provide the perfect technical support, and help customers to solve problems When using our products, deal with guest problems and complaints, and in A professional and timely.