NOTICE:

Returns:

We do our best to serve our each customer the best that we can.
We will refund you for items returned within 7 days of you receiving them, for any reason. A full refund will be

given if items are returned in their original condition.
Merchandise which is damaged or missing components is not refundable.
Buyers are responsible for return shipping with proper packaging.
On receiving items, we will refund you immediately.

 

Warranty &Maintenance:

We provide 1 month replacement and 12 months maintenance warranties. Items can be replaced during the first month or maintained for the first year.
***** Buyers are only responsible for the return shipping fees for warranty items.(In most cases, buyer will only

have to return the problem components rather than the entire package.).
Before returning items, please make sure you get our (the seller’s) return address, and write “gift” on the

delivery detail sheet. Please use regular postal service and send us the tracking number. As soon as we receive the items, we will repair or exchange them ASAP.

 

Feedback:
We depend on our alibaba reputation and customer satisfaction to succeed.therefore,your feedback is extremely

important for us .
If you are satisfaction our items please leave me a great feedback.your action will help us much.
Please don't leave a bad feedback or return the goods to us without contacting us .Dont worry we must be

responsible to work with you to solve any problems.

 

CUSTOMADE:

Welcome the customade with retail,wholesale,production.

Exporting factory shop ,Rliable price & quality!

 

Buyers & Required:

IMAGES:

The pictures showing at our store are took by ture products.For different monitor and brightness,there may exist

normal tiny color difference.Pictures are only for information, take practicality as standard.

 

PARCELS:

Dear, when you receive the items in 48 hours ,please check it carefully first if they are damaged or not. if some

items broken, please inform us in time. Please dont leave a bad feedback or return the goods to us without

contacting us.Dont worry we mucst be responsible for your purchase in our store.

 

SHIPPING:

We ship by registered DHL,FEDEX,UPS,TNT,EMS or AIRMAIL. We will select the fast and reliable way for delivery .Items

will ship after the payment received.We are not responsible for wrong or undeliverable address.

 

DELIVERY TIME:
Via DHL,FEDEX,UPS,TNT,EMS:3-10 work days to most of countries.
Via Airmail:1-3 weeks to most of countries.
Normally,Mid-East,South America,Africa and East Europe will take longer time.

 

 

IMPORT TAX:We are not responsible for any custom duty or import tax. If the tax or duty in your Country is very

high,please inform us to declare a low value on invoice so that you may pay lower tax.

 

Accepted payment methods:

Currently, you can pay using Visa, MasterCard, Western Union, Qiwi and bank transfer. More payment options will be available on AliExpress in the future.

 

 

Q&A:

1.Q:What's the different of the light source of G10 LED bulb and G10 halogen bulb?
   A:G10 LED bulb:high-power, energy-saving, long life (2 years warranty) 
      G10 halogen bulb:normal light bulb,50w,short life.

 

2.Q:How to clean the crystal?
   A:Please clean it with the a little wet cleaning cloth or with a drop of vinegar.

 

3.Q:Is the light can be used both with the 110v or 220v?
   A:Yes.Our led  bulbs are hi-quatliy ,so can do it.

 

4.Q:I want to order bigger or smaller size ,could i customized?
   A:Yes,most lights could be coustomized in our shop ,we are a factory, direct sell ,save many  expenses,so it is

      excellent quality and reliable price.

 

5.Q:How to reduce the import tax(custom duty)?
   A:We can help our client lower the value for reducing the import tax(custom duty),but we are  not responsible   of any risk.

 

6.Q:How to install the lights?
   A:Please read the manual, and in strict accordance with the instruction steps,  it is very easy to install it.
   If you are still puzzled,the Best accompanying with a professional electrician to install it.

 

7.Q:I am wholesale ,may i get the wholesale price?
   A:Yes,if ur quantity is large ,we will give u the lower price.

8.Q:When can i get the parcel?
   A:You can get it 3-10 work days via DHL,FEDEX,TNT,UPS,EMS. 10-30 work days via air mail.
      But the specific time should according to the weather,holiday, local customs.
      For example,it's fast to USA,but a little slow to Brazil.

 

9.Q:Is the parckage safty?
   A:The product is packaged by the Styrofoam, high-quality kraft carton.
      For some parts,there are 1% spare in it, for example, K9 Crystal,1% for spare.
      And we have much  exporting experience to different Countires.

 

10.Q:What's the material of the lights?
     A:Thick Iron base and stainless steel , genuine K9 crystal(The transparence and shininess are very high),special steel wire.
We are specialized exporting factory,to Europe,North America,etc,so please believe our professional.