Welcome to Joyelife Technology!

*About Joyelife

Joyelife Technology is a professional electronic cigarette manufacture registered both in Hong Kong and Shenzhen,We are professional supplier on Dhgate for Electronic cigarette .

*About Quality:

every single item you buy from Joyelife has been tested before shipping and we can guarantee the quality.

*Service:

Joyelife offer 7/24 full time service, if you have any problem on my product. Your inquiry will be replied within 6 hours. Item will be shipped within 2 working days after receiving a verifying payment. Please contact us within 30 days from dispatched if you don't receive our item(s). Otherwise, we would consider that the item(s) has been received.

● Time in transit: Transit time varies with different shipping methods.

● Business days: from Sunday to Friday

* Shipping

● We Ship your orders within 2 business days after the payment cleared as we have almost all items in stock.
● EMS: Item shipped from EMS, reach most of the countries within 6 to 8 days.
● DHL: Item shipped from DHL, reach most of the countries within 4 to 7 days. 
● For DHL shipping, we can provide the valid tracking number the next day your order is shipped. if the DHL do not go through your country,we will use TNT or EMS)

*Refund

When you received the item, please check the quality and quantity in time. You should pay the additional shipping fees incurred and ensure the item will be returned in good condition with original packing. Feedback the reason where it gets wrong to us. If you have any problem with the received item, please, contact us before you send the item back. We will send new replacement or refund once the item is received.

*Feedback

Feedback will be left in a timely manner after feedback has been received. Should there be any problems with your purchase, please do not leave neutral or negative feedback before contacting us for resolution. We strive to make every transaction a positive experience and will do everything possible to correct any problem. Please don't hesitate to contact us if you have any questions or concerns before or after your purchase. We are committed to your 100% satisfaction.

Warranty:

We will gladly accept the return of products that are defective due to defects in manufacturing and/or workmanship based on manufacture approval

Please read and understand our warranty and return policy before placing an order.

? NO REFUNDS OR RETURNS ON E-LIQUID, NO EXCEPTIONS.

? NO WARRANTY REFUNDS OR EXCHANGES ON CARTOMIZERS OR ATOMIZERS OF ANY KIND, NO EXCEPTIONS

? EXCHANGE PARTS WILL NOT BE SENT UNTIL THE ORIGNAL PART IS RETURNED TO US AND EVALUATED. SHIPPING IS AT THE CUSTOMERS EXPENSE FOR PARTS RETURNED TO Joyelife

? For products that have failed outside of the warranty period, Please contact us to help find a solution.

? JOYELIFE does not accept warranty or exchanges on kits, accessories, or other products not purchased through JOYELIFE